TaxScouts is now Taxfix! New name, same trusted service.
You can find everything you need to know about us, Positron Technologies Ltd (operating and referred to within these Terms and Conditions as “Taxfix” or the “Company”) and our services on our website before you order or subscribe. We will also confirm the key information specific to you in writing after you order or subscribe by email. The following are the Terms and Conditions (the “Agreement”) which govern your access and use of our online platform and/or the related smartphone app through which accounting/tax services may be provided (collectively the “Platform”).
By accessing or using the Platform, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Platform or the Services. If you do not agree to be bound to any term of this Agreement, you must not access the Platform or use the Services.
When the terms “we”, “us”, “our” or similar are used in this Agreement, they refer to Taxfix.
The Platform is used to connect you with an accountant (the “Accountant”) who will provide accountancy and/or tax services to you through the Platform (“Services”). The Services may include, but are not limited to:
Please note the Accountant you are connected with or matched to may change during the course of the Services, the term of any subscription or at the renewal of any subscription.
What Services you receive is dependant on what purchase has been made. The Services you are entitled to will be confirmed to you as part of your purchase.
The Accountants are independent qualified regulated UK-based accountants who are neither our employees nor agents nor representatives. Every Accountant is an accredited members of a professional body (like ACCA, CIMA, or CTA), and has at least 5 years of experience. Taxfix’s role is limited to operating the Platform and enabling the Services, by providing the necessary technical and administrative support. The Company does not itself provide Services. In addition, Positron Technologies Ltd is acting as an agent of TrueLayer Limited, who is providing the regulated Account Information Service, and is Authorised and Regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 and the Electronic Money Regulations 2011 (Firm Reference Number: 901096).
The Accountants themselves are responsible for the performance of the Services and remain fully independent when performing the Services. You will sign an engagement agreement with Accountant that will regulate provision of the Services. You agreed to the form of engagement agreement upon signing up to receive the Services. If you choose not to enter into the engagement agreement or wish to retract your agreement to the terms of the engagement agreement during the period of receipt of the Services, a subscription term, at the renewal of any subscription or due to a change in the matched Accountant, this shall not entitle you to any refund of any monies paid to Taxfix. The Company is not liable for any defect in provision of Services to you by the Accountant. To the maximum extent permitted by law, you hereby release us and agree to hold us harmless from any and all causes of action and claims of any nature resulting from the Services or the Platform, including (without limitation) any act, omission, opinion, response, advice, suggestion, information and/or service of any Accountant and/or any other content or information accessible through the Platform.
We have complete confidence in the Platform and the Services that the Accountants provide. Therefore, we offer an Accuracy Guarantee.
Under this Accuracy Guarantee, if your Accountant makes an error on your return, Taxfix will refund you in full, and offer the opportunity to re-submit your return at no additional cost with an alternative Accountant. Please note, this Accuracy Guarantee will only apply where any fault lies solely with the Accountant’s provision of the Services and you have shared all relevant information with us or you Accountant via the Platform or in the course of the Services.
Nothing in the remainder of this Agreement shall diminish or contradict our commitments under our Accuracy Guarantee. This Accuracy Guarantee does not impact or limit any Consumer rights you may be entitled to under English Law.
We will contact you to confirm we’ve received your order or subscription request and then we will contact you again to confirm we’ve accepted it.
Sometimes we reject orders or subscription requests, for example, because of a particularly complex tax situation which the Accountants cannot provide the Services for, because we are unable to take payment or because the Services have been mispriced. When this happens, we will let you know as soon as possible and provide you with the following options;
Please find more detail on what is commonly included in the Services we facilitate here.
We facilitate the offering of some Services on a one off purchase basis.
For all of the one-off purchase options, full payment will occur at check out.
We facilitate the offering of tax return services within various tiers of annual subscription packages as set out here – https://taxfix.com/en-uk/wp-content/uploads/Services-included.pdf
As detailed within the above link, we offer different purchase options that you can choose. For all of the annual subscription options, billing will occur yearly. All annual subscriptions will run for an initial period of one calendar year and automatically renew in one calendar year periods until we or you cancel the membership. Please note in the majority of cases you will have to take steps to bring the subscription to an end, otherwise it will continue indefinitely and you will continue to incur payment liabilities under the billing cycles.
The initial period and each renewal will entitle you various Services as set out in the link above. This will only include the specified number of calls and other activities as set out in the details of your plan, including one tax return credit (the “Credit”) per initial or renewal period. The Credit can be used each year for the Self Assessment Tax Return. By choosing a recurring membership service, you acknowledge that such paid services have a recurring payment obligation and you accept responsibility for all recurring charges prior to cancellation. You understand you will only receive one Credit and, where Services are limited by number, only the volume of Services as detailed in your plan, per billing cycle. The only way to increase the volume of Credits or Services received under the subscription is to enter into separate one-off purchases or to renew early, as detailed below. Once you provide complete payment information and conclude the payment transaction, you will be charged for the subscription immediately but it may take some time before you are matched and can begin the Services with your Accountant.
Your subscription/billing period will run from the date you make payment to ensure you are given the entire duration of that billing cycle to use the services. For example, if you pay on the 1st of July your monthly period will run from the 1st of July.
You can cancel the subscription to the service at any time for any reason. We will remind you of your right to cancel at the following times:
We will also make efforts to contact you if you are not using the Platform or Services for a period of 12 months.
Your membership must be cancelled before it renews (unless you cancel within the 14 day renewal cooling off period, provided this has not been waived) in order to avoid the next billing cycle. For the further avoidance of any doubt, unless otherwise advised by the Company, any Credit or other Services accrued but unused within a billing cycle will not roll over or be eligible for use after that billing cycle concludes. For example, if you commence your membership on 1st of January 2026 but do not use your Credit before the 1st of January 2027, that Credit does not rollover into the next subscription year.
Please note that we do allow you to make one-off purchases in addition to your subscription. These one-off purchases may include the purchase of additional Credits or other Services in any given year. This is standalone from your subscription and will not alter its Terms.
Unfortunately, we cannot currently change the subscription tier after purchase. This may change in the future.
We understand that many of our customers may wish to renew their subscriptions earlier in the future in relation to the self-assessment deadlines set by HMRC. Therefore, where contacted by you we are happy to renew your subscription early.
If you choose to renew early, you will be required to pay the renewal fee from the new date which you wish to renew on. Your 14 day renewal cooling off period (unless waived) will also run from this new date. When the renewal payment has been received, you will receive an additional Credit and entitlement to other specified volume Services, any remaining subscription Services shall continue with the caveat that the months entitlement shall be added on to the end of the renewal term. This means you don’t lose out on any ongoing services you have paid for as part of your subscription payments.
For example, if you make your initial purchase and start your subscription on the 1st of January 2025 but you wish to renew on the 1st of December 2025 (rather than waiting until the 1st of January 2026), you would contact us and make the renewal payment on the 1st of December 2025, this would entitle you to the Credit and other specified volume Services, in addition to this the ongoing Services for your tier level would be added on to the renewal term and continue until the 1st of January 2026. Your next renewal date would be the 1st of December 2026 but you would retain the extra month of ongoing Services in hand.
If you would like to renew early, just contact our Customer Service Team at [email protected], or use the website customer service icon.
We facilitate the offering of Self-Employment and Limited Company Services within various tiers of monthly subscription packages. You will receive details of your package at purchase.
For all of the monthly subscription options, billing will occur monthly. All subscriptions will run for an initial period of one month and automatically renew each month until we or you cancel the membership. Please note in the majority of cases you will have to take steps to bring the subscription to an end, otherwise it will continue indefinitely and you will continue to incur payment liabilities under the billing cycles. By choosing a recurring membership service, you acknowledge that such paid services have a recurring payment and you accept responsibility for all recurring charges prior to cancellation. Once you provide complete payment information and conclude the payment transaction, you will be charged for the subscription immediately but it may take some time before you are matched and can begin the Services with your Accountant.
Your subscription/billing period will run from the date you make payment to ensure you are given the entire duration of that billing cycle to use the services. For example, if you pay on the 1st of July your monthly period will run from the 1st of July.
You can cancel the subscription to the service at any time for any reason. We will remind you of your right to cancel at the following times:
We will also make efforts to contact you if you are not using the Platform or Services for a period of 12 months.
Your membership must be cancelled before it renews (unless you cancel within the first month during the 14 day renewal cooling off period, provided this has not been waived) in order to avoid the next billing cycle. For the further avoidance of any doubt, unless otherwise advised by the Company, any services accrued but unused within a billing cycle will not roll over or be eligible for use after that billing cycle concludes. For example, if you commence your membership on 1st of January 2026 but do not use any Services before the 1st of February 2026, access to those Services does not rollover into the next subscription month.
As explained to you during the order process, you confirm and agree to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Platform, is accurate, current and correct and will continue to be accurate, current and correct.
You agree to pay all fees and charges associated with your account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. By providing us with your Payment Means you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your account information.
If we’re unable to collect any payment you owe us at purchase or renewal, we will not commence the engagement of an Accountant and they will not commence Services. We will attempt to collect payment three times, upon the third unsuccessful attempt we will have the right to unilaterally cancel the purchase and/or subscription.
If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
If our supply of your service is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: [email protected] to end the Agreement and receive a refund for any services you have paid for in advance, but not received.
The Platform depends on various factors such as software, hardware and tools, either our own or those owned and/or operated by our contractors and suppliers. While we make commercially reasonable efforts to ensure the Platform’s reliability and accessibility, you understand and agree that no platform can be 100% reliable and accessible and so we cannot guarantee that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times.
The Platform may contain other content, products or services which are offered or provided by third parties (“Third Party Content”), links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. We have no responsibility for the creation of any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and we will not be liable for any damage or loss caused by any Third Party Content. For more detail regarding the actions of Third Parties, please see our Privacy Notice https://taxfix.com/en-uk/privacy-policy/.
You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively “Account Access”). We advise you to change your password frequently and to take extra care in safeguarding your password. You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security.
You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge. You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities performed using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss. You agree and commit not to use the account or Account Access of any other person for any reason.
You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform’s systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.
If you receive any file from us or from an Accountant, whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.
If we or your Accountant has asked you for details relating to the service, you’re responsible for making sure those details are correct. Find information and tips on what details are required on our website or contact our Customer Service Team: [email protected]. You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.
The software, workflow processes, user interface, designs, know-how, smartphone app, and other technologies provided by Taxfix as part of the Platform are the intellectual property of Taxfix and its licensors, and all right, title and interest in and to such items, including all associated intellectual property rights, remain only with Taxfix. This Agreement is not a sale and does not convey or grant you any rights in or related to the Platform, or any intellectual property rights owned by Taxfix. You may not remove or modify any proprietary marking or restrictive legends in the Platform. Taxfix reserves all rights unless expressly granted in this Agreement.
You may not (i) sell, resell, rent or lease the Platform or use it in a service provider capacity; (ii) use the Platform to store or transmit infringing, unsolicited marketing emails, libelous, or otherwise objectionable, unlawful or tortious material, or to store or transmit material in violation of third-party rights; (iii) interfere with or disrupt the integrity or performance of the Platform; (iv) attempt to gain unauthorized access to the Platform or their related systems or networks; (v) reverse engineer the Platform; or (vi) access the Platform to build a competitive service or product, or copy any feature, function or graphic for competitive purposes.
Subject to your compliance with this Agreement, Taxfix grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Platform solely in connection with your use of the Services on your personal devices; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal use. Any rights not expressly granted herein are reserved by the Company and its licensors.
During and after the term of this Agreement, Taxfix may use your non-personally identifiable Data within the Platform for purposes of enhancing the Services, enhancing the Platform, aggregated statistical analysis, technical support and other business purposes.
We will charge you the order value or the relevant subscription costs, even if you don’t give us information we or your matched Accountant has asked for in order for them to provide you with the Services or if you don’t do preparatory work to prepare for the Services, as agreed with us or your Accountant.
For most of our services bought online, you have 14 days after the date we confirm your order (and for yearly subscriptions after the date of renewal (which may be earlier if early renewal has been requested)) to change your mind about a purchase or signing up to a subscription, but:
We understand that sometimes you may wish to waive your 14 day cooling off period so that your Accountant can start work right away. During sign up you will be given the option to expressly waive your rights to your 14 day cooling off period. If you wish to waive these rights after sign up but before the 14 days has passed, please contact our Customer Service Team: [email protected], or use the website customer service icon.
For annual subscriptions, you will be given another 14 day cooling off period at each yearly renewal (however, this period will be earlier if you have opted for early renewal and will run from the date of early renewal), We will provide a way for you to waive your 14 day cooling off period at each renewal date, however if you miss this and wish to waive your rights in order to let your Accountant to start working on the Services, please contact our Customer Service Team: [email protected], or use the website customer service icon.
If you do change your mind within 14 days and you haven’t waived your rights, contact our Customer Service Team: [email protected], or use the website customer service icon. We will cancel your subscription as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
We tell you when and how you can end an on-going subscription with us (for example, through renewal or cancellation reminders), this information is also shared during the order process and we confirm this information to you in writing after we’ve accepted your order or subscription request. You can cancel or end your ongoing subscription at any time prior to the next renewal date by contacting our Customer Service Team: [email protected],by using the website customer service icon or by going to your profile on the Platform, selecting “Subscription” and selecting “Cancel subscription”, this will take effect at the next renewal date and you will retain your right to receive the Services up to and until the renewal date. If you have any questions, please contact our Customer Service Team: [email protected].
If you think there is something wrong with the Platform, you must contact our Customer Service Team: [email protected]. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Please note for the purposes of the below, our services are limited to the provision of the Platform and any issue with the Services provided by the Accountant should be handled under the engagement agreement entered between you and the Accountant.
Summary of your key legal rights |
The Consumer Rights Act 2015 says:
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We can always change the Platform:
We may make other changes to the Platform or this Agreement, but if we do so we’ll notify you and you can then contact our Customer Service Team: [email protected] to end the Agreement before the change takes effect and receive a refund for any services you’ve paid for in advance, but not received.
We do this to:
We will contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the Platform, we may adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than one month you can contact our Customer Service Team: [email protected] to end the Agreement and we’ll refund any sums you’ve paid in advance for services you won’t receive.
In addition, we may need to make incremental adjustments to the subscription charges. Where we change the price of any subscription payments by more than, 1% above the rate of inflation, we will notify you and provide a mechanism for cancellation at the next renewal date. The rate of inflation meaning the Retail Price Index as set by the Office for National Statistics.
We or the Accountant can stop providing a Service. We let you know at least one week in advance and we refund any sums you’ve paid in advance for Services which won’t be provided.
We can end our Agreement with you for the Platform and Services provided by the Accountant if:
Where we or the Accountant end the Agreement under this section, we will provide a refund to you to the value of any unused Services for which you paid for but not received.
We’re not responsible for losses you suffer caused by us breaking this Agreement if the loss is:
To the extent that you use a product or subscription for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any Agreement between us, whether in Agreement, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product or subscription and all claims for loss of profit or indirect or consequential loss are wholly excluded.
How we use any personal data you give us is set out in our Privacy Noticehttps://taxfix.com/en-uk/privacy-policy/. By agreeing to this Agreement and/or by using the Platform, you are also agreeing to the terms of the Privacy Notice. The Privacy Notice is incorporated into and deemed a part of this agreement.
Our complaints policy. Our Customer Service Team: [email protected] will do their best to resolve any problems you have with us or our services.
You can go to court. This Agreement is governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
We can transfer our subscription Agreement with you, so that a different organisation is responsible for supplying the Platform. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the Agreement If you’re unhappy with the transfer you can contact our Customer Service Team: [email protected] to end the Agreement within 14 days of us telling you about it and we will refund you any payments you’ve made in advance for services not provided.
Consumer Statutory Rights. Nothing in these terms affects your statutory rights under Part 1 of the Consumer Rights Act 2015. For example, services must be performed with reasonable care and skill. If these standards are not met, you may be entitled to a repair, replacement, price reduction or refund in accordance with your legal rights.
Nobody else has any rights under this Agreement. This Agreement is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this Agreement, the rest of it will still apply. If a court or other authority decides that some of this Agreement is unlawful, the rest will continue to apply.
Even if we delay in enforcing this Agreement, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
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Positron Technologies Ltd., trading as Taxfix, has its office address at 133 Whitechapel High Street, London, E1 7QA.
Email: [email protected]
Phone: 020 3983 5003
